Europe Contact Center as a Service Market Size to Touch USD 2249 Million by 2027; Europe Contact Center as a Service Market Share [2020-2027]

Posted on May 24 2022 8:58 AM

"Europe Contact Center as a Service (CCaaS) Market Size, Share & COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Industry (BFSI, IT and Telecommunication, Government, Healthcare, Consumer Goods and Retail, Others), and Country Forecast, 2020-2027 "

The global “Europe Contact Center as a Service Market 2022” is expected to rise with an impressive CAGR and generate the highest revenue by 2029. Fortune Business Insights™ in its latest report published this information. The report is titled "Europe Contact Center as a Service Market Size, Share and Trends Forecast". The report discusses research objectives, research scope, methodology, timeline and challenges during the entire forecast period. The global europe contact center as a service market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 16.4% during the forecast period, to Reach USD 2249 Million by 2027, from USD 670.9 Million in 2019

The report evaluates the important characteristics of the market based on present industry scenarios, market demands and business strategies. Also, the research report separates the industry based on the Europe Contact Center as a Service Market share, types, applications, growth factor, key players and regions.

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Europe Contact Center as a Service Market Size Overview:

  • USD 2249 Million in 2027
  • USD 670.9 Million in 2019
  • CAGR: (2020-2027) 16.4%
  • Base Year: 2019

Increasing Preference for Cloud-based CCaaS Solutions to Boost the Market

Several companies in the contact center industry are gradually transitioning towards cloud-based contact centers owing to the wide-ranging benefits offered by cloud technologies. For example, cloud solutions are allowing companies to reduce their operational costs as these cloud deployment of CCaaS eliminates the fixed costs incurred by on-premise products such as maintenance expenses and licensing fees. Further, cloud-based contact center solutions can be deployed quickly and accessed immediately by customers as they are delivered through virtual channels. Another significant advantage of cloud models is that they allow remote working, which has gained immense prominence during the current COVID-19 pandemic. Lastly, cloud CCaaS models equipped with artificial intelligence (AI) can optimize operations through capabilities such as automatic call distribution, thus enhancing efficiency and ensuring improved customer satisfaction. These advantages are stoking the adoption of cloud contact center services and solutions across Europe.

Europe Contact Center as a Service Market: Competitive Landscape and Key Developments

  • Odigo SAS (France)
  • Vocalcom Group. (Paris, France)
  • Puzzel AS (Oslo, Norway)
  • Five9, Inc. (California, United States)
  • Dixa Services (Copenhagen, Denmark)
  • Bright Pattern, Inc. (California, United States) 
  • Altitude Software (Lisbon, Portugal)
  • Genesys Telecommunications Laboratories, Inc. (California, United States)
  • CONTENT GURU LIMITED (Bracknell, United Kingdom)
  • 8x8, Inc. (California, United States)
  • Vonage Holdings Corp.(New Jersey, United States)
  • inConcert Group (California, United States)
  • Enghouse Systems Limited (Markham, Canada)
  • Diabolocom SAS (Levallois-Perret, France)
  • Aspect Software, Inc.(Arizona, United States)
  • Orange Business Services (Paris, France)
  • NICE Ltd. (Ra'anana, Israel)
  • Akio (Paris, France)

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Europe Contact Center as a Service Market 2022 Regional Analysis:

Moreover, This report focuses on Europe Contact Center as a Service Market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application. Regional analysis is another highly comprehensive part of the research and analysis study of the global market presented in the report. This section sheds light on the sales growth of different regional and country-level markets. For the historical and forecast period to 2029, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global market.

Research Methodology:

We follow a robust research methodology that involves data triangulation based on top-down, bottom-up approaches, and validation of the estimated market numbers through primary research. The information used to estimate the market size and forecast for various segments at the global, regional, and country-level is derived from the most credible published sources and through interviews with the right stakeholders.

The Europe Contact Center as a Service Market Growth rate or CAGR exhibited by a market for a certain forecast period is calculated on the basis of various factors and their level of impact on the market. These factors include market drivers, restraints, industry challenges, market and technological developments, market trends, etc.

Europe Contact Center as a Service Market Segments:

By Function

  • Interactive Voice Response (IVR)
  • Multichannel
  • Automatic Call Distribution
  • Computer Telephony Integration (CTI)
  • Reporting and Analytics
  • Workforce Optimization
  • Customer Collaboration
  • Others (Recording, Dialer, etc.)

By Organization Size

Small & Medium Enterprises (SMEs)

  • Less than 50
  • 50 to 250

Large Enterprises

  • 251 to 500
  • 501 to 1000
  • More than 1000

By Region

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

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